Last updated: 03/01/2026

At Whinny & Wag, we respect your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our site www.whinnywag.com.

Information We Collect

When you visit or make a purchase through our website, we may collect the following information:

• Personal information, including your name, billing and shipping address, email address, phone number, and payment details.

• Order information, such as products purchased, transaction history, and customer service interactions.

• Payment data: payment method details (processed securely by third-party payment providers; we do not store full payment card details)

• Usage data, such as pages visited, browser type, IP address, and device information, collected automatically to help us understand how our website is used.

When you make a purchase with us online, your email address will be added to our marketing newsletter on a soft opt-in basis. If you do not wish to receive marketing emails, you can untick the box at checkout. You can also unsubscribe at any time by clicking the unsubscribe link in our emails.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including payments, shipping, and returns

• Communicate with you about your orders, account, or customer support requests

• Improve our products, services, and website functionality

• Maintain website security and functionality

• Detect and prevent fraud or unauthorised activity

• Send promotional emails or offers (you may opt out at any time)

• Comply with legal and regulatory obligations

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enable essential site functionality (such as shopping cart and checkout) as well as analyse traffic & personalise your shopping experience. 

You can control or disable cookies through your browser settings.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties such as :

• Payment processors, shipping carriers, and order fulfillment partners

• Service providers who assist with website hosting, analytics, marketing, or customer support

• Legal authorities, when required by law or to protect our rights

  All third parties are required to handle your information securely and only for authorised purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, loss, or misuse. While we take reasonable steps to secure your data, no online transmission or storage system is completely secure.

Your Rights and Choices

Under UK GDPR, you have the right to access, correct, or delete your personal data, and to object to or restrict how it is used.

Depending on your location, you may have the right to:

• Access or update the personal information we hold about you

• Request corrections or deletion of your information

• Object to or restrict certain data processing activities

• Withdraw consent for marketing communications

• Withdraw consent where applicable

To exercise these rights, contact us using the details below.

Third-Party Services and Links

Our Site may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Statement or how we handle your data, please contact us at:

Email: info@whinnywag.com
Business Name: Whinny & Wag - Equestrian & Pet Supplies